Data privacy is of high importance for LELO and we want to be open and transparent with the way we process your personal data. We are committed to protecting the privacy and security of our customers and site visitors. We, therefore, have a policy setting out the purpose for which your personal data will be collected, as well as how it will be processed and protected. You will also have the opportunity to monitor the process of data collection and manage the level of communication you would like with us.
In short:
- Your data will only be used to improve our service to you and your experience with us
- The protection of your data from unauthorized access is our number one priority, this includes
prevention of unauthorized access, editing or sharing of data
- We shall commit to communicating all necessary information in the clearest and concise manner
- You have the option of deciding what and how you hear from
- All personal data, if not essential for our analytics, shall be deleted so as to prevent and surplus
information being stored in our system
We shall be processing your personal information for following reasons:
- The execution of contracts which you are party to
- Complying with our legal obligations
- Marketing and other legitimate interests pursued
These include the following:
- Collection of personal information in order to provide you with best possible customer experience
- Operational requirements necessary for internal processes
- Fulfilling your requirements regarding our services and products
- Fraud prevention
- Exclusively our own internal marketing, research and product development
- Through online purchases (when you place an order)
- Via direct marketing (when you sign up to our newsletters)
- When you register for a LELO Retailer account
- Via communication through our Customer Care or Retailer Support
Your information may also be automatically collected during visits to our website, these include
information about your devices and browsing. This information is collected by the use of cookies and
similar technologies. For more information about cookies please see our Cookie section below.
- Processing and delivering your purchases
- Taking payments and making refunds
- Sending you service messages by SMS, email or otherwise
- Providing customer care services and support, handling returns, warranty claims
- All forms of fraud detection and prevention
- Security and Protecting our website
- Showing you our advertisements while you browse the web
- Providing you with information about our products and services, promotions, discounts and news
regarding your preferences and wishes
- Improving our website
- Identity and contact information (email address, first name, last name, address, phone)
- Financial and transaction information (credit card data, details about payments provided by 3rd party
payment processors)
- Profile information (first name, last name, email address, password and as additional non-mandatory
user info: gender, time zone, date of birth)
- Technical information (internet protocol (IP) address, your login data, browser info, time zone,
language, browser plug-in types and versions, operating system, and other technology on the devices you
use to access the LELO Retailer website)
- Marketing and communications information (email address, first name, last name, gender,
time zone, region, country, purchase date, IP address, order date, product purchased, subscription
source, language, order ID, user ID, subscription date, last change date)
We will keep your information for as long as you have your account, or as long as is needed to be able
to provide services to you, including product warranty lasting up to 10 years, or (in the case of any
contact you may have with our Customer Care Team) for as long as is necessary to provide support-related
reporting and trend analysis only.
We may keep some of your information, if required so by law, even after your account has been closed and
we no longer need to provide any services to you.
Data used for direct marketing will be saved until the user unsubscribes or becomes inactive for more
than a year.
We do not and will not sell any of your personal data to any third party – including your name, address,
email address or credit card information. We want to earn and maintain your trust, and we believe this
is absolutely essential in order to do that.
However, we share your data with the following categories of companies as an essential part of being
able to provide our services to you, as set out in this statement:
- Affiliated companies and processors based on fulfillment of the purchase agreement or to perform
internal processes and procedures
- Companies issuing credit cards, providers of payment services to process payments and banks, on the
basis of your order, to fulfill a purchase agreement
- Carriers to deliver your order or services
- Other service providers and third parties involved in data processing
- Third parties, such as law enforcement agencies, other governmental agencies, and related parties, if
we are required by law to do so
- Third parties carrying out surveys among customers
We may provide third parties with aggregated but anonymized information and analytics about our
customers and, before we do so, we will make sure that it does not identify you.
- The right to access the personal information we hold about you. You have the right to request
information about the personal data we hold on you at any time. When you contact us, we will provide you
with your personal data via email.
- The right to portability. You have the right to get a copy of your data in a structured, commonly
used and machine-readable format transferred to you or to another party. This only includes the
personal data you have submitted to us. You also have the right to request that we transfer or port
elements of your data either to you or another service provider.
- The right to rectification. You have the right to request rectification of your personal data if it
is incorrect, including the right to have incomplete personal data completed.
- The right to erasure. You have the right to request that we delete, stop processing or collecting any
personal data at any time
- The right to object to processing of personal data that is based on legitimate interest. Upon your
request LELO will not continue to process your personal data unless we demonstrate a legitimate ground
for doing otherwise, which overrides your interest and rights, or due to legal obligations or claims.
- The right to object to direct marketing. You have the right to object to direct marketing, including
profiling analysis made for direct marketing purposes.
Overall, as our customer or site visitor, you are entitled to complete information regarding the
collection and processing of your personal data. If you would like to exercise your rights, require
assistance, have a complaint, or just have any questions, please do not hesitate to contact us (details
are listed in ‘How to contact us’ section below
Cookies are small text files sent from a website and stored in a user's web browser while a user is
browsing a website. When the user browses the same website in the future, the data stored in the cookie
can be retrieved by the website to notify the website of the user's previous activity, thereby
distinguishing the user from others using the site.
- Permanent cookies are used to store your preferences and to store your details if you log in
- Cookies are used to save your favorite products
- Session cookies are for example used when you put an item in your shopping bag
- First-party and third-party cookies are used to collect statistics and user data in aggregate and
individual form by analysis tools to optimize our website and to present you with relevant marketing
material
- Third-party cookies are also used, which perform cross-site tracking in order for us to give you
marketing in other sites/channels
Some third-party cookies are set by services that appear on our pages and are not in our control. They
are set by social media providers such as Twitter, Facebook and relate to the ability of users to
share content on this site, as indicated by their respective icon.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when
you visit the site in the future. If you want to delete any cookies that are already on your computer,
you can do so by accessing the settings in your browser.
Further information about cookies can be found at
http://www.allaboutcookies.org/
Please note that by deleting or disabling cookies, your user experience may be affected and you might
not be able to take advantage of certain functions of our website, which will decrease the quality of
your user experience.
We may need to update our Privacy Notice. The latest version of the Privacy Notice will always available
on our website, so you can access it and be informed of any updates or changes at any time. This version
of the Notice was created on 8th April 2019.
We continuously ensure that we process your data in an open, accurate and legal manner.
If you have any questions, comments or requests regarding our Privacy Notice and data security in
general, please feel free to contact us on privacy@lelo.com.